Frequently Asked Questions

Local Numbers

Use our search feature to find the number that you would like to purchase. You can search by state, area code, words, letters, or number patterns.
Porting is the process of moving a phone number from one carrier to another.
Yes, our local numbers can be ported to any mobile carrier.
Yes, lines can be ported to VoIP and traditional POTS/TDM.
We can set up temporary call forwarding which takes 1-2 business days.
Porting a local number to your carrier typically takes 7-10 business days however exact timing can vary based on the specific carrier.
There are no recurring charges once the number has been purchased however your carrier may have usage charges or other fees due, so please be certain to check with your individual carrier.

Toll-Free Numbers

Toll-free numbers cannot be purchased and can only be licensed.
Shared use allows for the same great toll-free number to be used by multiple companies in different market areas. For example, 1-800-HOMECARE could be used by Agency ABC in New York and Agency XYZ can use it in Florida at the same time with each only receiving the calls in their area.
Your market area refers to where you are able to service clients. This area could be as small as one county or encompass several states or nationwide. By only licensing your market area you ensure that every call you get will be one you can take action on.
Calls originating from outside of your licensed territory will either go to another licensee or default to our offices.
With many of our toll-free numbers we offer free minute packages. These packages can range from 100 minutes up to thousands depending on your need. For example, you would receive 100 free minutes per month, once you reach your 101st minute a cost of 0.06 per minute will be associated with each call.
Some toll-free numbers will be active in moments while others will need to be provisioned which takes 3-5 business days to complete. If you have licensed a toll-free number and have questions about its status, please email support@ringboost.com
No you cannot. The toll-free number must stay on our carrier due to complex routing and configurations.
Yes, you can. Once the customer dials that last number or letter the call will start completing regardless of what they press after the seventh digit.
If you have any additional questions, please contact us