Frequently Asked Questions About Custom Phone Numbers
Find answers to the questions most frequently asked by our clients. We hope this information is helpful, but if you still have concerns, please feel free to contact us .
How do I buy a number from you?
Toll-free numbers cannot be purchased and can only be licensed.
How does shared-use work?
Shared use allows for the same great toll-free number to be used by multiple companies in different market areas. For example, 1-800-HOMECARE could be used by Agency ABC in New York and Agency XYZ can use it in Florida at the same time with each only receiving the calls in their area.
What does “my market area” mean?
Your market area refers to where you are able to service clients. This area could be as small as one county or encompass several states or nationwide. By only licensing your market area you ensure that every call you get will be one you can take action on.
What happens when a call comes from a different market area?
Calls originating from outside of your licensed territory will either go to another licensee or default to our offices.
How do minute packages work?
With many of our toll-free numbers we offer free minute packages. These phone number packages can range from 100 minutes up to thousands depending on your need. For example, you would receive 100 free minutes per month, once you reach your 101st minute a cost of 0.06 per minute will be associated with each call.
How long until my toll-free number is active?
Some toll-free numbers will be active in moments while others will need to be provisioned which takes 3-5 business days to complete. If you have licensed a toll-free number and have questions about its status, please email email@example.com
Can I move or port the number to another carrier?
No you cannot. The toll-free number must stay on our carrier due to complex routing and configurations.
Can I have more than 7 digits/letters in my number?
Yes, you can. Once the customer dials that last number or letter the call will start completing regardless of what they press after the seventh digit.
How do I cancel?
Please send an email to firstname.lastname@example.org
How do I purchase a local number?
Use our search feature to find the local phone number that you would like to purchase. You can search by state, area code, words, letters, or number patterns.
What does it mean to “port” a number?
Porting is the process of moving a phone number from one carrier to another.
Can I port my number to a cell phone service provider?
Yes, our local phone numbers can be ported to any mobile carrier.
Can I port my number to a VoIP line or POTS/TDM landline?
Yes, lines can be ported to VoIP and traditional POTS/TDM.
How long is the porting process?
Porting a local vanity number to your carrier typically takes 7-10 business days however exact timing can vary based on the specific carrier.
Once I complete the checkout, do I own the number outright?
Yes, you do own your vanity number outright – it’s all yours!
Are there any recurring charges?
There are no recurring charges once the number has been purchased however your carrier may have usage charges or other fees due, so please be certain to check with your individual carrier.