Number Porting Support

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About Porting a Number

Porting a number is simple but for anyone who is not familiar with the term (or not in the telecom business), it could seem like a daunting task. That’s why we have put together a support page just for you! Here we will break down the porting process, answer a few common questions and provide you with some helpful tips.

If you are having an issue that is not addressed on this page you can always reach out to us for help.

Contact Ringboost Support

What is Number Porting?

Number porting might be an unfamiliar term but it i simply the act of moving a number from one carrier to another. You may have already ported a number before without realizing it. If you have ever changed phone carriers but kept your phone number you have ported a number!

    Easy 3-Step Guide

    Below are the steps you will need to take to move forward with the porting of you new number

    Step 1

    Contact your existing carrier or select a new one and let them know that you would like to port your new number.

    Step 2

    A representative will ask for an account number, PIN and service address associated with your new number. You received this information along with your order confirmation via email. If you need us to re-send it please contact us

    Step 3

    Your carrier will submit the port request and will notify you once the port completes.

    Set Up Your Call Forwarding

    If you are anxious to get calls to your new number we can set up call forwarding for you while you wait for it to port to your carrier

    forward your number

    Porting FAQ's

    • How can my business benefit by offering an 800 number?

      Toll-free phone numbers provide several benefits including greater prestige and trustworthiness among consumers. They also increase brand recall which helps to improve advertising response rates and increase referrals. The 800 prefix is the original toll-free exchange, giving your business a sense of being long-established, at an affordable price.

    • When can I start using my new 800 number?

      When checkout is complete, most 800 toll-free numbers will be active within a day. Others will need to be provisioned, a process that can take between 3 and 5 business days. We will do our best to have your phones ringing as soon as possible. To check the status of your order, reach out to RingBoost support..

    • Once I complete the checkout, do I own the 800 number outright?

      At this time, due to FCC regulation, toll-free numbers can only be licensed, and RingBoost remains the subscriber of record. You will have exclusive use of the number within your licensed territory or nationwide (whichever is applicable) for the duration of the contract term.

    • How many minutes should I purchase?

      RingBoost offers several toll-free plans for 800 numbers and for any size budget; purchase a package in advance that includes minutes or pay for minutes used - the choice is yours!

    4 Common Problems With Porting

    Helpful Tips

    • Wait to print marketing materials or business cards

      You are probably very eager to start spreading the word about your great new number but in the off chance there is a problem (there usually is not) it is always best to wait to print any marketing or advertising materials until your carrier confirms the number is on your account.

    • Make sure your carrier can service your number

      If you are unsure about whether or not your carrier can take a number you can always reach out to them before your purchase. This way you can choose to go with a different carrier that can service the number or find a number that is in the correct area.

    • Support

      Click here to visit the RingBoost support page or email us at [email protected].