Porting Support

Porting a number is simple but for anyone who is not familiar with the term (or not in the telecom business), it could seem like a daunting task. That’s why we have put together a support page just for you! Here we will break down the porting process, answer a few common questions and provide you with some helpful tips. If you are having an issue that is not addressed on this page you can always reach out to us via our support page.


What is Number Porting?

Number porting might be an unfamiliar term but it simply the act of moving a number from one carrier to another. You may have already ported a number before without realizing it. If you have ever changed phone carriers but kept your phone number you have ported a number!


Easy 3-Step Guide

Below are the steps you will need to take to move forward with the porting of your new number.

Step 1: Contact your existing carrier or select a new one and let them know that you would like to port your new number.
Step 2: A representative will ask for an account number, PIN and service address associated with your new number. You received this information along with your order confirmation via email. If you need us to re-send it please contact support@ringboost.com.

EXAMPLE ONLY:

Current Provider: Number Telecom
Account number: 123456789
Company: XYZ Company
Address: 123 Anywhere Street, Somewhere, NY 12345
Authorized name on account: Johnny Numbers
PIN: 0000

Step 3: Your carrier will submit the port request and will notify you once the port completes.

Set Up Your Call Forwarding

If you are anxious to get calls to your new number we can set up call forwarding for you while you wait for it to port to your carrier.

Porting FAQ’s

Use our easy to follow 3-step guide to help you port your number.
This means that the carrier is not able to service this particular number. You can work with sales or customer service to determine the best way to move forward.
The porting process generally takes between 7-10 business days to complete.
You can take your number to virtually any carrier. You can always check with your current provider if you are unsure if they can service a number.
At this time, Google Voice only accept wireless numbers. In Google’s case, they only consider a number to be wireless if it is already active on a wireless device (which our numbers are not). You may port the number to your current wireless provider or a prepaid phone. Wait 24-48 hours for the number to register as wireless, then port to Google Voice.
Activate your call forwarding here, or reach out to support via CHAT, TICKET or PHONE and ask us to set this up.
No. We can only forward to one number at a time. However, if we are forwarding to your office line and there are call handling rules in effect those will stay intact.
Yes. You will be able to send and receive text messages from your RingBoost number through email. Please allow 3 business days for this service to be made live after you inform a member of our support team.
There are a couple of reasons why your carrier may have received a rejection. You should have them send you documentation of exactly what information they submitted. It should match EXACTLY to the porting information you were provided with after purchase. Information mismatch is the most common reason for a rejection. Please note – generally the rejections are coming from your carrier’s internal system or from our carrier and not RingBoost directly.

4 Common Problems With Porting

Helpful Tips

Wait to print marketing materials or business cards

You are probably very eager to start spreading the word about your great new number but in the off chance there is problem (there usually is not) it is always best to wait to print any marketing or advertising materials until your carrier confirms the number is on your account.

Make sure your carrier can service your number

If you are unsure about whether or not your carrier can take a number you can always reach out to them before your purchase. This way you can choose to go with a different carrier that can service the number or find a number that is in the correct area.

Didn’t find your answer?

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