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How to Text Customers & Make a Positive Impact

Words by:

Pete Prestipino

Mobile phones have changed the way we interact with each other and increasingly how we interact with the companies we choose to do business with.

One of the most significant developments of the past 10 to 15 years has been that of businesses that employ text messages in their marketing mix.

The use of texting among certain demographics – we’re looking at you GenZ – is almost universal. It has become one of the core channels for communicating today but many businesses still don’t use text messaging at all, and those that do use it rarely do so as effectively as they could.

The business benefits of text messaging, however, are well documented and should not be ignored; it is convenient, it is modern and, perhaps most importantly, very reliable as a means to drive performance.

With so much potential in text messaging, and so many consumers open to the possibility of interacting with brands through their mobile devices, now is the time for enterprises to consider making a positive impact on the customer experience and adopting text messaging in their marketing communication.

How can you get started with text messaging in your business? Look no further than RingBoost!

When implemented alongside comprehensive phone customer service, toll-free texting is yet another valuable and powerful channel for companies looking to take their customer relationships to the next level. RingBoost customers on preferred and premium local number plans can receive and send text messages from their RingBoost number through email (500 text per month for preferred and 1000 texts per month for premium users).

Contact RingBoost to see how toll-free texting can help your business make a positive impact on the customer experience.

Text messaging for business

 

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